Upcoming service outage to Banner – November 21 to 24

November 07, 2025

As part of Information Technology (IT) Services’ commitment to maintaining optimal systems and operations, an extended Banner and Banner-related system outage will occur from Friday, November 21 at 5 p.m. to Monday, November 24 at 6 a.m.

Should an extended outage be required, systems will be brought back online on Tuesday, November 25 at 6 a.m.

This outage will accommodate an upgrade to the core administrative information system shared by Ontario Tech University and Durham College.

Unavailable services

During the outage, all MyOntarioTech self-service applications will not be available, including:

Adding/dropping classes
Advisor services
Applicant portal
Application to graduate
Course book lists
Fee statements
Financial aid profile
Grades
Preview available courses
Student account/fee info and credit card payments
Student/faculty schedule
Student exam schedule
Web time entry
Web transcripts
Web payments

Services that will be available with little or no impact during the outage:

Canvas
MyOntarioTech (excluding banner administrative self-service applications listed previously)
MyOntarioTech link to Canvas
Network password management and reset utility
Student email accounts
Targeted messages and announcements
UCard (ID card database)
Wireless network (CAMPUS-AIR)

Limited services will be available to:

Canvas Catalog (New enrollments for paid courses will not be available)
- Meal plan
- Class (Athletics)
- Clockwork (new students who have never used Clockwork will not be able to use the system)
- Campus Library
- Cognos (data will not be refreshed until Banner upgrade is complete)

For more information, contact the Information Technology Service Desk at ext. 3333.

Contact information:

Tricia Gibson
tricia.gibson@ontariotechu.ca

Have questions about this post? Feel free to reach out to the contact listed above — they’ll be happy to help!

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